Sales & Services Coordinator

JOB TITLE: Sales & Services Coordinator
REPORTS TO:  Senior Vice President of Sales

Primary Function:

This position is responsible for managing the CRM database (Simpleview) and providing administrative support to the Sales and Services Department.

Responsibilities:

  • Support sales team with generating leads for hotels, attractions and other meeting venues in Winston-Salem/Forsyth County and convert leads to booked business.
  • Assist sales managers by compiling hotel responses and generating proposals through Sendsites or other requested formats in a timely manner.
  • Assist with computerized housing operation, including securing room/rate commitment contracts, and following up to ensure hotels’ reservations department sends confirmation numbers to delegates.
  • Handle requests for the visitor information table and deliver marketing collateral to convention groups.
  • Schedule Visitor Information Specialists and/or volunteers to assist convention groups. Maintain accurate records of the number of hours worked, services provided and all appropriate follow up.
  • Use Simpleview to keep accurate client and partner information current and orient new partners in the use of Simpleview.
  • Record, transcribe, distribute, maintain monthly Industry Sales Meeting minutes and materials.
  • Research and generate prospect reports for the department by utilizing software systems such as Simpleview and Mint+.
  • Collect event history for groups who have stayed in or may be considering Winston-Salem.
  • Maintain required resources in support of the sales managers for industry sales and tradeshows and future requests.
  • Handle all correspondence of the sales department including client letters and direct mail pieces. • Support and coordination of social media posts related to sales team activities
  • Assist clients in absence of sales managers.
  • Compile and distribute monthly Sales reports to include but not limited to the Hospitality News and Lead Log.
  • Identify, secure, and maintain appropriate levels of VWS promotion items utilizing Simpleview for inventory management.
  • Secure additional hotel rooms for overflow requests.
  • Provide event logistics support for client visits, FAMs, and sales meetings to include but not limited to designing, distributing invitations; collecting, monitoring RSVPs; securing dining, transportation, housing, and entertainment aspects to support the event.
  • Assist the sales and services team in the development of the annual budget and marketing plan.
  • Perform other duties as assigned.

 

Job Requirements and Knowledge

  • Previous CVB or hospitality experience preferred.
  • Ability to problem solve, build consensus, assess and resolve business-related differences, and think and act strategically and in cooperation with the entire organization required.
  • Ability to lift boxes up to 25lbs.
  • Proficient with computers and office equipment
  • Must be very detail-oriented and organized.
  • Must be able to learn quickly, work independently and perform responsibilities in a timely manner with minimal supervision.
  • Must be able to communicate effectively verbally and in writing.
  • Must be able to work independently.
  • Must be able to multi-task.
  • Must have a vehicle and valid driver's license to perform duties and other job functions involving transportation.

Interested in applying for this position? Please email your resume to [email protected]