JOB TITLE: Sales & Services Coordinator
REPORTS TO: Senior Vice President of Sales
Primary Function:
This position is responsible for managing the CRM database (Simpleview) and providing administrative support to the Sales and Services Department.
Responsibilities:
- Support sales team with generating leads for hotels, attractions and other meeting venues in Winston-Salem/Forsyth County and convert leads to booked business.
- Assist sales managers by compiling hotel responses and generating proposals through Sendsites or other requested formats in a timely manner.
- Assist with computerized housing operation, including securing room/rate commitment contracts, and following up to ensure hotels’ reservations department sends confirmation numbers to delegates.
- Handle requests for the visitor information table and deliver marketing collateral to convention groups.
- Schedule Visitor Information Specialists and/or volunteers to assist convention groups. Maintain accurate records of the number of hours worked, services provided and all appropriate follow up.
- Use Simpleview to keep accurate client and partner information current and orient new partners in the use of Simpleview.
- Record, transcribe, distribute, maintain monthly Industry Sales Meeting minutes and materials.
- Research and generate prospect reports for the department by utilizing software systems such as Simpleview and Mint+.
- Collect event history for groups who have stayed in or may be considering Winston-Salem.
- Maintain required resources in support of the sales managers for industry sales and tradeshows and future requests.
- Handle all correspondence of the sales department including client letters and direct mail pieces. • Support and coordination of social media posts related to sales team activities
- Assist clients in absence of sales managers.
- Compile and distribute monthly Sales reports to include but not limited to the Hospitality News and Lead Log.
- Identify, secure, and maintain appropriate levels of VWS promotion items utilizing Simpleview for inventory management.
- Secure additional hotel rooms for overflow requests.
- Provide event logistics support for client visits, FAMs, and sales meetings to include but not limited to designing, distributing invitations; collecting, monitoring RSVPs; securing dining, transportation, housing, and entertainment aspects to support the event.
- Assist the sales and services team in the development of the annual budget and marketing plan.
- Perform other duties as assigned.
Job Requirements and Knowledge
- Previous CVB or hospitality experience preferred.
- Ability to problem solve, build consensus, assess and resolve business-related differences, and think and act strategically and in cooperation with the entire organization required.
- Ability to lift boxes up to 25lbs.
- Proficient with computers and office equipment
- Must be very detail-oriented and organized.
- Must be able to learn quickly, work independently and perform responsibilities in a timely manner with minimal supervision.
- Must be able to communicate effectively verbally and in writing.
- Must be able to work independently.
- Must be able to multi-task.
- Must have a vehicle and valid driver's license to perform duties and other job functions involving transportation.